I want to preface my review by saying I’ve been a long-term renter for many years. I’ve maintained positive relationships with previous property management companies, several of which have provided letters of rec on my behalf at move-out. I’ve always left my homes in excellent condition, hired professional cleaners, and consistently received my full deposit back. With that being said, my experience with Liberty Property Management has been deeply DISAPPOINTING. We moved into an older condo they managed, and while it was generally fine, it was far from pristine. The carpets were noticeably stained, and one bedroom smelled of smoke. Although the unit had been freshly painted and the community amenities were great, the underlying condition of the home was not perfect as they claimed. The problems that arose were not from the property itself but from Liberty’s conduct. Throughout our tenancy, there were repeated instances of inconsistency and unprofessionalism. Conversations we had about rent increases or the condition of the property at move-out were contradicted later. On more than one occasion, staff claimed I had “misheard” or even suggested I was lying! I always requested clarification and would have gladly addressed any concerns had they been presented honestly. Instead, they chose to dispute the condition of a condo we left cleaner than how it was delivered to us. Although we lived in the condo for four years and were on month-to-month terms after the first year, Liberty repeatedly pressured us to sign a new one-year lease despite being told multiple times that we wished to remain month-to-month. Liberty places no value on tenant loyalty or long-term tenancy. Their approach felt like a series of attempts to nickel-and-dime us for issues that clearly fell under normal wear and tear. It came across as a pure money grab, with little regard for professionalism or fairness. They focused on charging for items that fall clearly under normal wear and tear, rather than assessing the unit’s condition in a fair and reasonable manner. The expectations were unusually rigid in all my years! I can see other former tenants have reported similar difficulties during the move-out process, noting charges for minor or inconsequential issues that shouldn’t warrant deductions. I have real concerns that the company is not complying with the legal standards for security deposit handling. There were also several occasions where we submitted service requests that were ignored or never followed through on, making basic maintenance unnecessarily difficult. Overall, working with Liberty was a constant source of frustration. A property management company should be transparent, consistent, and respectful of its tenants!