I called on Nov 19, 2025 to book an appointment with Ryan & Sons Chimney Cleaning. They offered an appointment for the next day (Nov 20). They gave me an 8 a.m.–12 p.m. window. I rearranged my entire day and work schedule to be available (losing income due to staying home). By 11:30 a.m., I still hadn’t heard a thing. I called to confirm they were still coming. They said they’d call me back. When they did, they told me they “don’t have anyone available.” No apology, no explanation beyond that. I asked why they booked the appointment in the first place, and they repeated they don't have anyone available. I said today or ever? They said ever. This wasted five hours of my day and cost me money. Booking appointments you can’t staff is basic business failure. If this is how they handle scheduling, I can’t imagine how they handle anything more complicated. Poor customer service and zero respect for a customer’s time.